Delivery & Returns


Orders placed by you will not be binding on the company or deemed accepted unless & until the company issues written acknowledgement.

Any typographical, clerical error or omission in any sales literature, quotation, price list or literature issued by the company shall be subject to correction without any liability on the part of the company.

Except as otherwise stated in company literature the price shall exclude delivery and you will be liable to pay the company’s specified delivery charges.

The company shall reserve the right to change the delivery process and charges without notification.

Unless otherwise agreed in writing by the parties, payment shall be due and payable at the time the order is placed and accepted by the company.


Pet Tags Delivery FREE
Local Delivery
(Postcodes BR1, BR2, BR5, BR6, BR7)
Frozen Food only available for local delivery (Postcodes BR1, BR2, BR5, BR6, BR7) £3.69
National Delivery under 15kg £4.99
National Delivery over 15kg (some bulky iteams only availble for local delivery) £7.99

Click & Collect

If you are local to our shop and prefer to place your order online and collect from our store we now provide a Click & Collect service.

Select the store pick up option at checkout,  we will then email you when your order is ready for collection.

Some of our products are not kept instore so even if they show an instock status please wait for the confirmation email before collecting.

Please feel free to contact us either by email or by phone 01689 856361 to check the estimated collection day.



Every effort will be made by the company to deliver goods within the period specified by the company, however such dates will not constitute part of the contract.

The company can accept no responsibility in the event that goods are left as instructed by you without your presence at the time of delivery.

If you fail to accept delivery of goods when delivered the company reserves the right to attempt delivery of the goods at a later date and to invoice you a further delivery charge.

Risk of damage to or loss of the goods shall pass to you upon delivery.

Once goods have been signed for, you must notify us of any shortage, damage or fault as soon as is reasonably possible. You can notify us via email to


If you wish to cancel any order you may do so at anytime after an order has been placed. Orders paid for and then cancelled after dispatch has been confirmed will incur the full delivery and returns charges. All notices of cancellation must be given to the company in writing. You can notify us via email to

In the event that you cancel an order after delivery you must inform the company in writing within 7 days. The goods must then be returned at your own expense to the company within 14 days of your notification to cancel your order. If you are unable to return the goods you must make the goods available for collection upon request and within 14 days of your notice to cancel your order. This will be at your expense and you will not be entitled to a refund of the original delivery charge. The company will be entitled to charge you for this collection. These conditions will still apply in the event of any discount/special offer applied to delivery charges.

The company will not be liable for any costs incurred in the return of cancelled orders. The goods will not be deemed to have been returned until the company gives notification that the goods have been returned to the address advised by the company.

It is your responsibility to return all goods in the same condition as they were upon delivery. The company reserves the right to deduct from the refund any charges necessary for the repair or cleaning of any goods returned not in the same condition as upon delivery. You are advised to retain the original packaging in the event of you cancelling an order. The company retains the right to charge for any necessary packaging/re-packaging.

The company shall be entitled to recover all costs, loss, charges and expenses incurred in connection with goods returned not saleable as new.

Where you have not incurred any shipping or carriage cost we have still incurred such a cost in shipping the items to you, and may deduct this cost from any refund due for items returned for refund.
Should the product prove to be faulty or the wrong item has been delivered, we will not charge a handling fee and provided the item is returned within a 28 day period we will refund the cost of delivery back to you upon proof of payment.

This does not affect your statutory rights.